30-Day Evaluation Window
If your order does not meet your needs, we offer a 30-day return policy from the date of delivery.
Return Conditions
Items must be returned unused, unwashed, and in their original condition—with all packaging, tags, and protective layers intact. Used, washed, or damaged mats do not meet these return conditions. Our team inspects all returns; items showing signs of use or laundering will not be authorized for a refund.
Damaged Items & Defect Exchange
If your mat arrives damaged or has a manufacturing defect, please contact concierge@reformersanctuary.com immediately upon discovery. We will prioritize an immediate, complimentary exchange for the identical numbered edition where available. Do not dispatch your mat without prior authorization.
Initiating a Return
To commence the return or exchange protocol, please email our client care team. Do not dispatch your mat without prior authorization, as unsolicited returns cannot be processed by our receiving department.
Refund Processing
Upon successful inspection by our quality assurance team, your refund will be processed to the original payment method within 5-10 business days. Orders below $100 may have included a non-refundable $15 original shipping charge; orders with complimentary shipping have no outward shipping fee to refund.