Client Care

Delivery Services.

Complimentary Standard Shipping

Standard shipping is complimentary on product subtotals of $100 or more. Product subtotals below $100 are charged $15 for standard shipping. Every mat is inspected and carefully packaged before dispatch.

Shipping Regions & Import Charges

We currently ship only to Malaysia, Singapore, Australia, New Zealand, the United States, Canada, and the United Kingdom. Customers are responsible for import duties, customs charges, and destination-country taxes. These charges are not included in the product or shipping price collected at checkout.

Handling & Dispatch

Please allow 1-2 business days for your order to be processed and prepared. Once dispatched, standard shipping typically requires 3-5 business days for domestic delivery. International transit times vary by destination, usually ranging from 10-15 business days.

Tracking Your Order

Upon dispatch, tracking information will be emailed to you. This allows you to monitor your order from our store to your door.

Premium Packaging

Each mat is packaged to help protect its 1mm profile during transit.